Sales & Refunds Policy
Last Updated: 1st December 2025
At Black & White Trend, customer satisfaction is our priority. Please review our sales and refund policy below.
Order Processing
Orders are typically processed within 24–48 hours, excluding weekends and holidays.
Shipping
We offer:
- •Fast domestic delivery
- •International shipping (if applicable)
Shipping fees are shown at checkout.
Returns
We accept returns under the following conditions:
- •Items must be returned within 7–14 days of delivery
- •Items must be unused, unwashed, and with original tags
- •Customers are responsible for return shipping unless the item was damaged or incorrect
Refunds
Once we receive and inspect the returned item:
- •Approved refunds will be issued to the original payment method
- •Refunds may take 5–7 business days to process
Exchanges
We offer exchanges for size or product variations, depending on availability.
Non-Returnable Items
The following items cannot be returned:
- •Items purchased on clearance
- •Gift cards
- •Underwear or intimate items
Order Cancellation
Orders can only be cancelled before they are shipped.
By using our website, you agree to the terms outlined in this policy.